Terms and conditions

1. Who we are

CouncilReady is provided by Plumb-Tech ("we", "us"). By creating an account or using CouncilReady you are entering into an agreement with Plumb-Tech and agree to these terms. If you keep using the service, you accept these terms as updated from time to time.

2. The service

CouncilReady helps South Australian small businesses, including food businesses and arborists, track council and regulatory obligations, permits, records and notices, and uses AI to summarise official documents. If you sign up for a business, you confirm you have authority to bind that business and are at least 18.

3. Guidance only, not legal advice

Information and AI outputs may be incomplete or inaccurate and are general guidance only. They are not legal, planning or food safety advice. You are responsible for checking requirements with your council, PlanSA or a qualified professional, and for decisions you make.

4. Your account and content

• Keep your login details confidential; you are responsible for activity on your account.
• Provide accurate information and keep it up to date.
• You own documents and records you upload. You give us a limited licence to host and process them only to provide the service.
• You must have the right to upload any document you submit, and you are responsible for how you use AI outputs.

5. Acceptable use

You must not misuse CouncilReady, including: using it unlawfully or for fraud or spam; infringing anyone's intellectual property; uploading malware or unlawful, hateful or misleading content; probing, scraping or interfering with our security; trying to bypass usage limits or AI safeguards; reverse engineering, reselling or redistributing the service.

We may remove content, refuse or filter AI outputs, and act on complaints from rights holders. Repeated infringement leads to account termination. To report infringing content, email rusekmichael@icloud.com.

6. Intellectual property

Plumb-Tech owns CouncilReady, including its software, documentation and branding. We give you a limited, non-exclusive, non-transferable right to use it within your plan.

7. Payments, subscriptions and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, renewal, cancellation and refund terms are set out in Paddle's Buyer Terms. Subscriptions renew monthly until cancelled. See also our Refund policy.

8. Availability and warranties

We do not guarantee the service will be uninterrupted or error-free. To the extent permitted by law, we exclude implied warranties, including fitness for a particular purpose. Nothing in these terms excludes rights you have under the Australian Consumer Law.

9. Liability

To the extent permitted by law, our total liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, including lost profits, fines or data. This does not limit liability for fraud, death or personal injury where the law does not allow it.

10. Suspension and termination

We may suspend or end your access for material breach, non-payment, security or fraud risk, or repeated or serious breaches of these terms. You can stop using the service at any time. After your account ends you can ask us to export your data within 30 days, after which we may delete it.

11. General

These terms are governed by the laws of South Australia, and the courts of South Australia have jurisdiction. Neither party is liable for delays caused by events beyond its reasonable control. Questions: rusekmichael@icloud.com.